Policies
Procedure
Once a pet’s application has been submitted and approved, Pet Parents will be contacted to schedule an appointment. This is an in-home service; Pet Parents are required to be present at the start of appointment. Upon groomer’s arrival, a physical check will be performed for the dog, after which a liability waiver must be signed. Pet Parents are allowed to observe the groom. However, there may be a special handling fee if the dog becomes more difficult to groom as a result of the owner’s presence.
Termination of Service
When a dog becomes unsafe to groom (for the dog or the groomer), the service will be terminated. The most common reasons for this include: Biting, alligator rolling on the table, attempting to jump off of the table repeatedly, choking self on grooming arm, and unrealized matting that needs to be taken to a veterinarian.
Fleas and Ticks
When fleas are found on a dog, they will be administered a flea shampoo service. When ticks are found on a dog the service will be terminated and referred to a veterinarian.
We reserve the right to refuse service
Rude or aggressive clients will be refused service.
Cancellations
We request 48 hours notice before the start of appointment to cancel. There is no fee to cancel, but repeated cancellations may result in discontinuation of future services being provided.